Please email us in order to get approval for your return. Returns must be made within 15 days of delivery, new and in its original packaging. We will refund your order total and less our costs for shipping and handling each way. In the event that the original credit card used to make your purchase is no longer valid, we can only offer a store credit for the amount of your product cost, less discounts, shipping and handling each way. If the item is returned used, no refund will be issued.
Return Policy for Cancelled Orders
An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.
Return Policy for Free Shipping Items
For items that shipped for free, our shipping costs will be deducted from your refund.
Return Policy for Damaged Products
If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.
For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.